Satisfaction Survey
Customer Satisfaction Measurement for ISO 9000
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis.
Measuring the Pulse of the Enterprise
Surveys are a highly valuable tool for organisations in meeting a variety of objectives including: ? Analysing the most critical factors that determine the climate or culture of an enterprise at a point in time ? Comparing the performance of an enterprise with its competition ?
Britain at Work
Britain at Work presents a detailed analysis of the 1998 Workplace Employee Relations Survey, the largest survey of its kind ever conducted, and fourth in the internationally-regarded series.